Satisfied Customers Choose Toyota Auris As The Most Reliable Car In Its Segment! AGAIN!
|   Thursday, August 25, 2016
This is globalization: Americans (J.D. Power) ranking a Japanese car in Germany. Practically, this study involved 3 continents.
Toyota Auris hatchback is an exquisite car: the model once again confirmed the brand's top reliability and ranked first in the prestigious annual ranking J.D. Power 2016.

The Americans of J.D. Power have pieced together their annual list and the Japanese car manufacturer held the first position once more. Toyota recorded the CSI highest rating (Customer Service Index), which measures the customer satisfaction regarding the provided services.

During online interviews, around 15 453 drivers in Germany were asked about their experiences with cars they owned in the past two years and Toyota, with their entire range of vehicles, managed to overtake 30 other rivals.

In the survey, respondents voted in five categories covering everything from owning a car, to delivery and service quality. The index value of Toyota rose to 77.2% and the Auris has the most satisfied customers, after being assessed in terms of quality, reliability, attractiveness and maintenance costs.
Toyota Auris accumulated 84 points ahead of models like Ford Focus, Chevrolet Cruze, Honda Civic, Renault Megane or Volkswagen Golf.

This is indeed very good news and a breath of fresh air greatly needed by the Japanese manufacturer. Recently, the Japanese said they had registered the lowest profit in four years and lost the title of the world's largest manufacturer in favor of the Germans from Volkswagen.

The company's profit was affected largely due to the appreciation of JPY which has greatly affected auto exports but also the discontinuation of production in Japan, caused by earthquakes in April and an explosion occurred at the plant owned by one of its affiliates.
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